Process Orientation Measurement and Effectiveness: A Study of Canadian and US Organizations at Intra- and Inter-Organizational Levels
نویسندگان
چکیده
While the benefits of process orientation have been studies in various contexts, previous studies have not explored the effect of process orientation at intraand interorganizational levels, on organizational competitiveness. The results of this empiricalstudy provide benchmarks for organizations to gain competitive advantage through better management or their business processes.
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